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HOW LONG AFTER ORDERING IS MY ORDER SHIPPED? We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time of the day the orders are placed. WHICH CARRIER DO YOU USE? We ship all items with USPS & DHL Express. For international shipments, your local mail carrier will handle and deliver the item once it enters your country. HOW LONG DOES IT TAKE TO ARRIVE? We ship all Jewellery orders from our USA factory, Due to Covid-19, some international packages may be delayed due to routing or customs delays. USA - Within 2-5 business days Canada - Within 4-10 business days Western Europe - Within 5-15 business days Australia/NZ - Within 5-15 business days Rest of the World - Within 5-20 business days We ship all orders for Wooden Watches and Wood accessories from our factories located in Australia and Asia, depending on our stock availability. Please note that due to Covid-19, there may be delays with international packages caused by routing or customs procedures. Normal Shipping (Free Shipping) USA - Within 7-14 business days Canada - Within 7-14 business days Western Europe - Within 7-14 business days Australia/NZ - Within 7-14 business days Rest of the World - Within 7-20 business days DHL Express Shipping (additional cost) USA - Within 2-4 business days Canada - Within 2-4 business days Western Europe - Within 2-4 business days Australia/NZ - Within 2-4 business days Rest of the World - Within 6-10 business days Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. I DIDN'T RECEIVE MY ORDER Please email us: support@wowat.co, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right-hand corner of our site. WHAT ABOUT CUSTOMS FEES/TAXES? We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities. Changes to EU customs regulations mean you may be charged sales tax (VAT) upon delivery of your order. Refer to your country's tax authority for guidance on what fees are due on items shipped from the USA. If fees are charged by customs, they are payable by the recipient. SHIPPING INSURANCE Shipping insurance is offered at checkout. It's provided by WOWAT and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team. Please note - shipping insurance is non-refundable once your order has shipped.

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