HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 3-5 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

Shipping for Jewellery

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 4-10 business days
• Western Europe - Within 5-15 business days
• Australia/NZ - Within 5-15 business days
• Rest of the World - Within 5-20 business days

Shipping for Wooden watches, wooden glasses ect

Enjoy free shipping for all our wooden accessories – watches, sunglasses, and bracelets. You can expect your order to arrive within 5-9 business days. Due to high demand, please allow 3-5 business days for order processing. We appreciate your patience and are here to assist you every step of the way.

Shipping Method
DHL Express (optional Cost)
Estimated Delivery
2-4 business days

Free Shipping Method
USPS
Estimated Delivery
5-9 business days

Processing Time
3-5 days (high demand)

Please remember that shipping times are approximate and may vary depending on your location and any unforeseen circumstances. A tracking number will be provided once your order is dispatched.

Thank you for choosing us for your wooden accessory needs.

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

I DIDN'T RECIEVE MY ORDER

Please email us: support@wowat.co, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right hand corner of our site. 

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

SHIPPING INSURANCE

Shipping insurance is offered at checkout. It's provided by WOWAT and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

Please note - shipping insurance is non-refundable once your order has shipped.