FAQ

The type of metal used for the clasp of your WoodWatch is 304 stainless steel.

Yes! Each Watch can be engraved with a personal message of up to 60 characters on the backplate and wooden Box of the watch and be done during your order.

Yes, they are. The wood we use originates from all over the world and is selected in several criteria. Our top priority is to be sustainable and to deliver high-grade products to our customers.

The different kinds of wood used are indicated on the product pages of the different watches. More information about the different types of wood that we use is available on our Wood Types page.

The movement in your newly acquired watch is meticulously crafted using the esteemed Citizen Miyota movements, highly regarded for their precision and reliability.

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Our watches are not fully waterproof but are designed to be splash-resistant. While they can withstand light exposure to rain, we advise against wearing your WoodWatch in the shower or while swimming. Please note that the warranty does not cover damages caused by water or any other liquids.

Absolutely! Your watch size can be easily adjusted by removing links from the strap. This can be done by a jeweller, a watchmaker, or yourself. Along with your delivery, we include several screwdrivers for your convenience, enabling you to easily adjust the strap yourself.

As all of our watches are made of natural wood, each watch has its unique pattern and will therefore differ slightly from the pictures. This makes each piece truly unique.

For our timepieces, excluding the SOLAR and AUTOMATIC collections, we utilize a recyclable and replaceable SONY SR621W battery. You have the convenience of easily replacing the battery at home. This mercury- and lead-free battery is designed to be leak-resistant, ensuring optimal durability and minimal environmental impact, even after disposal. We encourage the responsible recycling of batteries at the end of their lifespan.

- On a small platter, mix a teaspoon of olive oil and a teaspoon of lemon juice.

- Take a Q-tip (or other soft cotton cloth) and apply the mix to the exterior wood parts of your watch, including the bezel and links. Be careful not to apply too much, just enough to wipe down the wood.

- Wipe away any excess residue with a clean, dry cotton cloth afterwards.

Yes! Each Watch can be engraved with a personal message of up to 60 characters on the backplate and wooden box of the watch and be done during your order.

Please note that when you order a product with a custom engraving, we need some extra time to prepare it for shipment. This usually takes 3-5 business days.

Products that are personalized with an engraving have a separate return policy. Returning an engraved product is possible within 30 days from the day of receipt. After informing us about your return decision, you have 14 days to return the product. Please note that the cost of the engraving cannot be refunded.

Shipping costs are the responsibility of the customer unless in the case of a manufacturing error or a product defect. In case you wish to exchange your product and add an engraving to the new product, the costs of the engraving need to be paid in full.

Please see our Shipping &Returns page for a detailed overview of the shipping times per country. If the delivery time of a specific product varies, then we will show that on the specific product page. Please note engravements take 3-5 extra processing days before the order can be shipped out.

Return policy

We hope you're happy with everything you buy from WOWAT. If this is not the case, you can return your purchase free of charge up to 30 days after receipt with our
Returns portal:
- Your return must be registered within 45 days of receipt.
- Your return must be in its original condition and the original packaging.
- Any free products must be returned.
- You’re located in Australia.
- Engraved or damaged products follow a different return policy.* Let us know within 30 days if you want to return your product. From the moment you've given us your return notice, you have 14 days to return the product to us.

Do you want to return something? Then you can register a return in our return portal using the button below. Would you like to exchange a product? First, register your return in our return portal and then contact us here for your exchange request.

Refund policy for returns

For customers within Australia, the cost of the return shipment is covered by WOWAT. The costs of the return shipment for customers outside of Australia is not covered by WOWAT. Once we have received your returns, we will refund your purchase (excluding shipping fees) within 2 business days.

If you have a return, please open a new chat with our support team by clicking at the bottom of your screen. From there, you can contact us by live chat, Whatsapp, or email.

Products that are personalized with an engraving have a separate return policy. Returning an engraved product is possible within 30 days from the day of receipt. After informing us about your return decision, you have 14 days to return the product. Please note that the cost of the engraving cannot be refunded.

Shipping costs are at the responsibility of the customer unless in the case of a manufacturing error or a product defect. In case you wish to exchange your product and add an engraving to the new product, the costs of the engraving need to be paid in full.

Our watches are sent to all countries in the world. For all countries, we offer a free DHL Economy shipping option, and for selected countries, we have a premium DHL Express shipping option that is faster.

We have free worldwide shipping with DHL Express, USPS, UPS, Australia Post Express

The prices shown on our website include any VAT/ Tax at the prevailing rate for which we are responsible as the seller.
Please note that the recipient of any products shipped outside Australia may also have to pay import duty or other taxes, or fees applied by customs or authorities in the country of receipt. If you are unsure about which charges might apply to your order, please contact your local tax or customs authorities.

We offer the following payment methods: Credit card, PayPal, and Bank transfers. Below you will find a detailed explanation of some of the most used payment methods.

Credit card (Visa, Mastercard and Maestro)
You can enter your credit card information through our secure SSL connection and we will make sure your payment is processed safely.

PayPal
During the PayPal transaction, the payment will be securely debited from your PayPal account within your familiar online PayPal environment.

Each product has undergone multiple tests to ensure durability and quality. From the date of delivery, your watch is warranted for one year. Within this period, your Watch can be eligible for repairs as outlined in our terms & conditions.

If you have feedback or a complaint about your product or our service, we kindly ask you to contact us here. Our customer service team will review your message and try to resolve any issues to everyone's satisfaction. Please do not forget to state your order number if you have one.

Once we have received your complaint, you'll receive a confirmation. We try to respond to all complaints within 3 working days or inform you if we need more time to investigate the situation.

Each product is made with an eye on quality, including the materials that are used to make your product. Before a product is shipped, it has undergone multiple tests to ensure the highest possible quality and workmanship. From the date of delivery, the product is warranted for a period of no longer than one year.

This limited warranty is only valid if the product is used by the care and operating instructions. Any damage due to abnormal usage and wear and tear is not covered by this warranty. Moreover, WOWAT is not responsible for any loss or damage connected to the use of its products, nor for the life of the battery. The battery of a Watch is easily replaceable at home.

If you would like to file a warranty claim, please open a new chat with our support team by clicking at the bottom of your screen. From there, you can contact us by live chat, Whatsapp, or email. If your warranty claim is approved we will repair or replace the product accordingly.
Return shipment costs will be reimbursed in the
following manner:
- For customers within Australia, the cost of return shipment is covered by WOWAT.
- For customers outside of Australia, the cost of return shipment is covered by us up to $15,- if the defect was reported to us within 90 days of your initial order. For the reimbursement of your return shipment costs, we need a copy of the receipt of the shipment.